100 Poker Machines
186 Springvale Road, Glen Waverley 3150 Tel: 9802 6511
City of Monash.
Licensed to Tattersall's.
Hotel Website
ALE 2008 Property Valuation - $11,590,000
2006 VCGR Community Benefit Statement
2005 VCGR Community Benefit Statement

Pokie Loss History
2005/06 pokie losses were $11,741,452 at $117,415 per pokie
2006/07 pokie losses were $11,889,007 at $118,890 per pokie
2007/08 pokie losses were $12,233,860 at $122,339 per pokie
2008/09 pokie losses were $11,766,067 at $117,661 per pokie

Positive changes
See 14 June 2008 Inspection notes below.

23 March 2008 Inspection Notes:

'Cannot Win' talker signs
All talkers were placed so high so as not to be visible from video play face.

Visibility of ATM from Gaming Room
Located in main entrance. A planter with a plastic bamboo arrangement was placed to obscure the vision of the ATM machine. Notwithstanding, ATM #13 (on upper level) had vision of the ATM through the plastic bamboo arrangement.

Distance of ATM from nearest pokie
18 paces

Visible posting of availability of Self-Exclusion facility
None

Number of Player Information Posters
Four on the top level. 5 on the bottom level.

Eating in Gaming Room
Yes. Snack menu posted. Open area to bistro

Coffee / Tea service in Gaming Room
Yes. Talker on bar states that "Coffee, tea and soft drinks are complimentary whilst playing gaming machines. Ask one of our friendly staff"

Visibility from Bistro Area
Although in the same space visibility is limited although pokies are clearly audible.

Kid's Play Area
No.

Do not leave children in vehicle signs/notices
Posted in both entrances.

General Comments
Opposite Centro Glen shopping centre.
The City of Monash adopted a gaming policy in 2001. You can read this document here. On page 7 certain measures are stated "To ensure a safe environment for gaming activities and the provision of meaningful information for gamblers." This includes "Tea and coffee to be provided in an informal area adjacent to the gaming room/s, to encourage patrons to take a break from gaming activities."
The City of Monash also created a helpful web page.

17 May 2008 Inspection

'Cannot Win' talker signs
There was no sign on pokie #70. Signs on pokies 7-10 and 65-69 were on the top box. Signs on pokies 20, 21 and 24 were on the section between the top box and the egm. The sign on pokie #89 was at the very top of the EGM. Signs on pokies 2-4, 49, and 51 were placed well to the rear of the EGM. The talkers on pokie 50 was obscured by a pole. 22 signs were placed so that part of the sign intersected the animated reels. The balance were placed so high so as not to be visible from video play face.

Visibility of ATM from Gaming Room
The planter was no longer present. The ATM is visible from pokies 12 and 13. The ATM screen displays the ALH brand. Problem gambling help brochures are placed atop the ATM.

Distance of ATM from nearest pokie
18 paces.

Visible posting of availability of Self-Exclusion facility
VCGR 'blue' sheet posted.

Number of Player Information Posters
1 poster on top level is in a corner and visible to a small section of the pokie room.

Eating in Gaming Room
Yes. Snack menu posted. Open area to bistro. 3 set of low tables and chairs were set up in the pokie room.

Coffee / Tea service in Gaming Room
Yes. Talker on bar states that "Coffee, tea and soft drinks are complimentary whilst playing gaming machines. Ask one of our friendly staff" remains.

External Clock on Wall?
Yes. Tatt's branded clock behind the cashier.

General Comments
9 posters in gaming area. The Tatt's 'Set A Limit" poster only visible when entering pokie area from TAB room. 1 poster promoted becoming a member. No posters observed for activities in the hotel that asked gamblers to patronise other parts of the hotel.

14 June 2008 Inspection

'Cannot Win' talker signs
All signs had been moved from the top box. The sign on pokie #58 was placed upside down. The sign on pokie #50 was no longer obscured. It was not recorded whether the signs were now placed opposite the animated reels so as to be visible to the pokie gambler.

Visibility of ATM from Gaming Room
The planter with the artifical bamboo had returned to the ATM space. Notwithstanding, the ATM remains visible from pokies 12 and 13.

28 March 2009 Web Search
Venue offers child menu.

4 April 2009 Inspection

Regulation 17 talker signs
At or below the credit line

Visibility of ATM from Gaming Room
The ATM is now surrounded by a wall to the ceiling. The words ATM on written on this wall and visible when entering from the car park. Cards on table near the ATM in this alcove.

Number of Player Information Posters
1 poster on top level is in a corner and visible to a small section of the pokie room.

Coffee / Tea service in Gaming Room
Yes. Watched staff looking for someone who had ordered coffee. Coffee was served to gambler while she was gambling at pokie #81. She continued to gamble.

Kid's Area
Chocolate Factory machine in pokie entrance from bistro. This is an open entrance. The Chocolate Factory machine is 8 paces from the nearest pokie.

Gambler's Help poster/card?
2 posters with cards.

Posters in pokie area
19 Showcase talkers affixed to the top of pokies. Banner for Platinum Jackpot. Floor and poster for Dell promotion. LCD promoting Showcase in corner also promoted a jackpot of 319,000 plus. A4 size Easter Eggstravaganza poster on pillar plus 7 x ceiling signs in lower section, 8 x ceiling in upper level, large Eggstravaganza poster. 2 x Tatts Pokies Showcase. Grocery Grab every Tuesday. Cash Express lit poster.

General Comments
Venue had promotional focus on seniors with Morning Melodies promoted in car park entrance and glass case near the cashier. No external advertising with family appeal.
Clear glass door to TAB room.