75 Poker Machines
285-287 Springvale Road, Glen Waverley 3150 Tel: 9560 4300
City of Monash.
Licensed to Tabcorp.
2006 VCGR Community Benefit Statement
2005 VCGR Community Benefit Statement
VCGA November 2001 Decision - application for increase of from 75 to 85 pokies is refused. These were to be removed from The Vale Hotel
(also see notes below on VCGR returns)

Pokie Loss History
2005/06 pokie losses were $8,178,640 at $109,048 per pokie
2006/07 pokie losses were $7,752,968 at $103,372 per pokie
2007/08 pokie losses were $7,565,713 at $100,876 per pokie
2008/09 pokie losses were $8,872,324 at $118,298 per pokie

23 March 2008 Inspection Notes:

'Cannot Win' talker signs
All signs were placed too high so as not to be visible from video play face. Poor practice. Signs had previously been placed at video face level as remnants of tape were visible on every pokie. This leads to the conclusion that signs had been correctly placed and then intentionally removed to a less visible space.

Visibility of ATM from Gaming Room
Yes. Picture of tavern exterior taken from atop the Commonwealth Bank ATM. This terminal is not close to any other shop in the mall e.g. the movie box office. Conclusion is that it was deliberately placed for its visibility from the gaming room.

Distance of ATM from nearest pokie
14 paces from the Westpac ATM outside the tavern.

Visible posting of availability of Self-Exclusion facility
None

Number of Player Information Posters
Nine

Eating in Gaming Room
No.

Coffee / Tea service in Gaming Room
No.

Visibility from Sports Bar Area
Yes. Through frosted/clear glass.

Kid's Play Area
This gaming area is located in a mall and is clearly visible to all passers-by. It is almost directly opposite the box office for the Village cinemas.

General Comments
Licensing is confusing. Posted on entrance is an expired venue operators license for Century City Entertainment P/L. The same company is mentioned in a class 2 license. However, the venue operator's license that is current is in the name of ALH. ALH trading as Century City Walk holds the food license according to another posting. The ALH mission statement is a freestanding talker at the cashiers counter. Notwithstanding, another company lodged the Community Benefits statement.
According to the website trading hours are Sunday to Thursday: 8.00am to 3.00am / Friday and Saturday: 8.00am to 4.00am.
The City of Monash adopted a gaming policy in 2001. You can read this document here. On page 7 certain measures are stated "To ensure a safe environment for gaming activities and the provision of meaningful information for gamblers." This includes "Tea and coffee to be provided in an informal area adjacent to the gaming room/s, to encourage patrons to take a break from gaming activities." The City of Monash also created a helpful web page.

17 May 2008 Inspection Notes:

'Cannot Win' talker signs
All signs were placed on top box.

Visibility of ATM from Gaming Room
Large letters A T M on side of Commonwealth ATM were noted.

Visible posting of availability of Self-Exclusion facility
VCGR sheet in entrance contains paragraph about self-exclusion.

Number of Player Information Posters
10 counted.

Coffee / Tea service in Gaming Room
Yes. Observed 3 used coffee cups left next to pokies.

External Clock on wall?
No.

Child/Car signs?
None on mall entrance. Sign in tavern entrance hard to see when doors are open. One has to look through two panes of smoked glass.

Posters and other signs in pokie room
2 x Slate Cola. A3 size sheets posted for Pure Blonde beer, Trivia Night. There were two out of date posters for the Dream Home promotion. 3 posters for other activities in the tavern but these are placed facing the wall of the sports bar so that they are not visible in the main traffic area of the pokie room. 1 small and 1 large poster promoting "Ladies Day every Tuesday 1PM-3PM Complimentary Champagne, Chocolates and Nibbles".
Using the Tabaret "You Can Feel It" reserve signs. This could imply that one can feel that a jackpot is coming and therefore one places the reserve sign in the pokie.

14 June 2008 Inspection Notes:

'Cannot Win' talker signs
All signs are on top box. Posters and other signs in pokie room. A large sign advertising what's on at the Century City Tavern is prominently placed in the joint pokie room / TV room entrance.

4 April 2009 Inspection Notes:

Regulation 17 talker signs
Pokie #19 had no sign. Signs on pokie #3 and #15 on top box. Signs on pokies 30, 50 and 55 were bent back. On pokie #16 the signs were either obscured or to the rear of the pokie.

Visibility of ATM from Gaming Room
The ATM in the entrance wall had been removed. The Commonwealth Bank ATM remains.

Visible posting of availability of Self-Exclusion facility
Nothing other than VCGR sheet in entrance contains paragraph about self-exclusion.

Gambler's Help notice/cards in toilet
2 posters. No cards.

Coffee / Tea service in Gaming Room
Yes. Observed 3 used coffee cups left next to pokies.

External Clock on wall?
1

Children in the venue?
Watched unaccompanied child wander into the TAB area. He walked up to cashier, asked something and casually left.

Posters and other signs in pokie room
Lit poster for Easter Eggstravaganza. Posters between pokies and the glazed glass wall of the lounge area have been moved to more visible locations. 1 x Trivia Tuesdays. 2 x general promotions. 2 x pokies. 2 x Cash jackpots. 1 x Women's Tuesday. Wild Cash and Easter Eggstravaganza behind the cashier.
Using the Tabaret "You Can Feel It" reserve signs. This could imply that one can feel that a jackpot is coming and therefore one places the reserve sign in the pokie.

Comments
The clear glass panes in the front window of the pokie area has been glazed over. However, there are clear parts where a passerbys can still see the pokie lights inside. The venue is accessed through a large sliding door. When open the pokies can be seen from the queue area of the Village Roadshow Cinema. The door was open during the whole of the 4 April visit (about 19 minutes).
The lounge area between the pokies and the clear glass window has been removed and pokies are now in this space.