Version User Scope of changes
Sep 1 2009, 4:47 PM EDT (current) EGM-Watch 10 words added
Jul 24 2009, 11:20 AM EDT EGM-Watch 9 words added

Changes

Key:  Additions   Deletions
Castello's Hotel Berwick Springs - road signCastello's Hotel Berwick Springs - venue exteriorCastello's Hotel Berwick Springs - family / seniors marketing65 Poker Machines
Cnr Clyde & Greaves Rd, Berwick 3806 Tel: 9702 6223
Operated by Areas of Hospitality P/L/ associated with Samuel Castello
City of Casey.
Licensed to Tabcorp
Hotel Website
Over28 Club website - for Over28 Club only.
2006 VCGR Community Benefit Statement
2005 VCGR Community Benefit Statement
VCGR Inquiries or Hearings

Pokie Loss History
2005/06 pokie losses were $9,302,791 at $143,120 per pokie
2006/07 pokie losses were $10,641,093 at $163,709 per pokie
2007/08 pokie losses were $10,562,339 at $162,498 per pokie
2008/09 pokie losses were $12,088,509 at $185,977 per pokie

25 June 2009 Inspection Notes:

Regulation 17 player information talker on each pokie
All opposite animated reel. Best practice.

Visibility of ATM from Gaming Room

None. On opposite side of bar from the pokies area.

Distance of ATM from nearest pokie
20 paces.

Visible posting of availability of Self-Exclusion facility

Poster in venue with statement of informed play.

Number of Player Information Posters
6 plus 3 posters on each of 3 poles above the pokies

Eating in Gaming Room

Yes.

Coffee / Tea service in Gaming Room

Yes. Complimentary.

External Clock on Walls
Yes..

Kids Play Area and Promotion
Yes. Website promotes: "Mums and dads can enjoy the dining experience while their kids play until their hearts are content in the giant play area. The play area is perfect for kids between 2 and 12 years-old, it’s colourful, fun, adventurous and makes going out for dinner a pleasure. Parent supervisory notice on entry door but not on large windwos between the play area and the eating area.

Visibility from Bistro Area

Can see pokie lights across the entry area in the eating area. Lights visible from inside the play area. Open passageway (no door) between pokies and entry.

Do not leave children in vehicle signs/notices

Yes.

Promotional Posters in Gaming Room

Poster for gambler's awareness week that includes the line "Gamble for the fun of it". $ Dream escape posters. 1 for Wild cash Jackpots. Large Dream Escape promotion display in shared bistro / pokies entrance. Uses "You Can Feel It" reserved signs

Gambler's Help notice/cards in toilet

Two posters with cards in toilet near pokie room. No poster or cards in toilet near sports bar.

General Comments
The estimate of pokie losses for this venue as set out in par 24 of the VCGR decision appear very low in hindsight. The estimate was $34,000 per pokie per annum in 2003. The actual number in 2005/6 was $143,120 per pokie. It can be concluded that the addition of these pokies have caused greater damage to the Casey community than estimated by the VCGR.

Return to player rates between 87.5 to above 93 were noted.

Appears to be a member of the R&R gamblers loyalty club. Terminals observed in entry area.